Article 1 After-sales service

发布于: 2023-12-19 17:04
阅读: 1

After-sales service

  • The after-sales service department is responsible for the management, supervision, training and assessment of after-sales service personnel.
  • After-sales service department is responsible for accepting customer repair and technical support, timely handling customer complaints, and establishing customer files.
  • The after-sales service department is responsible for the distribution and management of parts in the three guarantees.
  • The after-sales service department is responsible for collecting, sorting out, analyzing and summarizing the quality of after-sales equipment, reporting to the company regularly or irregularly, and reporting the summarized information to relevant functional departments to continuously improve product quality.
分享