Article 1 After-sales service
After-sales service
- The after-sales service department is responsible for the management, supervision, training and assessment of after-sales service personnel.
- After-sales service department is responsible for accepting customer repair and technical support, timely handling customer complaints, and establishing customer files.
- The after-sales service department is responsible for the distribution and management of parts in the three guarantees.
- The after-sales service department is responsible for collecting, sorting out, analyzing and summarizing the quality of after-sales equipment, reporting to the company regularly or irregularly, and reporting the summarized information to relevant functional departments to continuously improve product quality.
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